{"id":1196,"date":"2026-05-29T00:26:00","date_gmt":"2026-05-29T05:26:00","guid":{"rendered":"https:\/\/uislamic.org\/?page_id=1196"},"modified":"2026-05-29T00:59:32","modified_gmt":"2026-05-29T05:59:32","slug":"student-complaint-and-grievance-process","status":"publish","type":"page","link":"https:\/\/uislamic.org\/ar\/student-complaint-and-grievance-process\/","title":{"rendered":"\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0634\u0643\u0627\u0648\u0649 \u0627\u0644\u0637\u0644\u0627\u0628 \u0648\u0627\u0644\u062a\u0638\u0644\u0651\u064f\u0645\u0627\u062a"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">1. Purpose<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">International Islamic University of America (&#8220;IIU&#8221;) is committed to providing a fair, respectful, and academically sound environment for all students. This page describes the formal process by which students may raise complaints or grievances related to their academic experience, enrollment, or interactions with IIU faculty or staff.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">IIU takes all complaints seriously and will investigate and respond to every formal grievance in good faith and within the timelines set out below.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">2. Scope<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This process applies to complaints related to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Academic matters (grades, course content, instructor conduct, examination disputes)<\/li>\n\n\n\n<li>Admissions and enrollment decisions<\/li>\n\n\n\n<li>Tuition, fees, and refund disputes<\/li>\n\n\n\n<li>Student records and transcripts<\/li>\n\n\n\n<li>Discrimination, harassment, or misconduct by IIU staff or faculty<\/li>\n\n\n\n<li>Quality of instruction or course delivery<\/li>\n\n\n\n<li>Any other matter affecting a student&#8217;s rights or academic progress<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This process does not apply to matters already subject to a separate appeals procedure (e.g., academic integrity violations under the Terms of Service).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">3. Step 1 \u2014 Informal Resolution<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Students are encouraged to first attempt to resolve concerns informally by contacting the relevant instructor or staff member directly. Many issues can be resolved quickly through direct communication.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>How:<\/strong> Email the instructor or staff member involved, clearly describing the concern<\/li>\n\n\n\n<li><strong>Timeline:<\/strong> The instructor or staff member should respond within <strong>10 business days<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">If the matter is not resolved informally, or if the student is uncomfortable approaching the person directly, the student may proceed to Step 2.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">4. Step 2 \u2014 Formal Written Complaint<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If informal resolution is unsuccessful or inappropriate, the student may submit a formal written complaint to IIU&#8217;s University Administration.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">A. How to File<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Send a written complaint by email to <a href=\"mailto:grievances@uislamic.org\">grievances@uislamic.org<\/a> with the subject line: <strong>&#8220;Formal Grievance \u2014 [Your Name]&#8221;<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The complaint should include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your full name and student ID (if applicable)<\/li>\n\n\n\n<li>A clear description of the issue, including relevant dates and parties involved<\/li>\n\n\n\n<li>Any supporting documentation (emails, screenshots, records)<\/li>\n\n\n\n<li>The outcome you are seeking<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\">B. Timeline<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>IIU will acknowledge receipt of your complaint within <strong>5 business days<\/strong><\/li>\n\n\n\n<li>IIU will provide a written response and resolution decision within <strong>30 business days<\/strong> of receipt<\/li>\n\n\n\n<li>If additional time is needed, IIU will notify the student in writing with an estimated resolution date<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">5. Step 3 \u2014 Final Internal Appeal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If the student is not satisfied with the outcome of Step 2, they may submit a written appeal to IIU&#8217;s senior administration within <strong>15 business days<\/strong> of receiving the Step 2 response.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>How:<\/strong> Email <a href=\"mailto:grievances@uislamic.org\">grievances@uislamic.org<\/a> with subject line: <strong>&#8220;Grievance Appeal \u2014 [Your Name]&#8221;<\/strong><\/li>\n\n\n\n<li><strong>Include:<\/strong> The original complaint, the Step 2 response, and your grounds for appeal<\/li>\n\n\n\n<li><strong>Timeline:<\/strong> Senior administration will issue a final written decision within <strong>30 business days<\/strong><\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The decision at Step 3 constitutes IIU&#8217;s final internal determination.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">6. External Escalation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">As IIU completes its accreditation and state authorization processes, students will have access to additional external escalation paths. This section will be updated accordingly. Students with unresolved concerns are encouraged to contact IIU directly at <a href=\"mailto:grievances@uislamic.org\">grievances@uislamic.org<\/a>.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">7. Non-Retaliation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">IIU strictly prohibits retaliation against any student who files a complaint or grievance in good faith. No student will face adverse academic or enrollment consequences as a result of using this process. Any retaliation by IIU staff or faculty should itself be reported as a formal grievance under this policy.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">8. Record Keeping<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">IIU maintains a confidential record of all formal grievances filed, the steps taken, and the outcomes reached. These records are retained for a minimum of five (5) years and are available for review by DEAC and other authorized bodies during accreditation reviews.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">9. Contact<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">To file a formal grievance or ask questions about this process:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>International Islamic University of America<\/strong><br>232 E Front St, Plainfield, NJ 07060<br><strong>Email:<\/strong> <a href=\"mailto:grievances@uislamic.org\">grievances@uislamic.org<\/a><br><strong>Website:<\/strong> uislamic.org<\/p>\n","protected":false},"excerpt":{"rendered":"<p>1. Purpose International Islamic University of America (&#8220;IIU&#8221;) is committed to providing a fair, respectful, and academically sound environment for all students. This page describes the<span class=\"excerpt-hellip\"> [\u2026]<\/span><\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"rs_blank_template":"","rs_page_bg_color":"","slide_template_v7":"","footnotes":""},"class_list":["post-1196","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/uislamic.org\/ar\/wp-json\/wp\/v2\/pages\/1196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/uislamic.org\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/uislamic.org\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/uislamic.org\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/uislamic.org\/ar\/wp-json\/wp\/v2\/comments?post=1196"}],"version-history":[{"count":2,"href":"https:\/\/uislamic.org\/ar\/wp-json\/wp\/v2\/pages\/1196\/revisions"}],"predecessor-version":[{"id":1198,"href":"https:\/\/uislamic.org\/ar\/wp-json\/wp\/v2\/pages\/1196\/revisions\/1198"}],"wp:attachment":[{"href":"https:\/\/uislamic.org\/ar\/wp-json\/wp\/v2\/media?parent=1196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}